E-learning-based customer support system for libraries and institutions of higher education
Sinka Róbert Dr.
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Monguz Kft.
The aim of the present paper is to give an insight into the developmental process of the online client support e-learning services offered by the Monguz Ltd. The further aims of the paper are to present the main characteristics of the recently completed components in practice. The name, Moguz LMS takes in different services, including the framework itself, the online manual-books/ reference books, the e-tution materials and the background didactics and training activities, too.
The e-learning based services are interconnected to our previous solutions, such as the electronic librarian modul (JaDoX) or the portal (Portál24), and in the future they have the potential to infiltrate into our other, well-known public collection systems. Our customised institutional repository solutions enable us to provide a platform for complex educational and research purposes. Into the recently improved modell, the internal and external bibliographic records and external sources and e-curricula repository can also be attached. As a result the repertory systems can become more interactive meeting the requirements of the formal and non-formal training.
The paper shows not only the theoretical modells of this field but also the active Hungarian and international examples about the role electronic learning environment and its future role it may fill in the institutional support systems.